The Customer Interaction Analytics Leader
UTOPY helps organizations improve their customer experience and contact center performance by analyzing customer interactions over multiple channels, including: telephone; email; chat; and social media. We harness all customer, business and agent interaction data; analyze customer behaviors and agent skills in conjunction with company Key Performance Indicators; and provide recommendations, management tools and applications that help improve business on every level, including: responding to customer needs, changing processes, and empowering and training contact center agents.
Leveraging UTOPY’s patented Speech Analytics and Text Analytics technologies, our products provide the fastest ROI and highest data reliability in the industry – crucial elements for successful Customer Interaction Analytics initiatives. Presenting the results via an intuitive, Web 2.0 user interface, our solutions have been deployed in 3 major continents, across 7 key industries, supporting interactions in 63 distinct languages. UTOPY’s solutions are delivered either on-premise or in the cloud, requiring only a browser for end-user access. With our deep domain expertise, we are completely dedicated to your success—routinely delivering a return on investment within six to nine months.
- Jan 29, 2013Genesys Agrees to Acquire UTOPY in a Deal that Transforms Customer Service with Actionable Customer Interaction Analytics
- Jan 24, 2013Efinancial Implements UTOPY Speech Analytics to Maximize Sales Performance
- Dec 4, 2012UTOPY Joins the Cisco Developer Network as a Solution Developer and Completes Cisco Interoperability Verification Testing