UTOPY: Recognized as an Industry Leader and Innovator
UTOPY is the leader in Performance Optimization and Customer Intelligence solutions powered by Speech Analytics. UTOPY pioneered the Speech Analytics market with patented technology that is exponentially more accurate and valuable in a business context than any other approach. UTOPY solutions have been deployed on three different continents, and are able to analyze conversations in 54 distinct languages. This pioneering work and innovative technology has been recognized throughout the industry with multiple awards.
2010 CRM Excellence Award from Customer Interaction Solutions magazine
2009 TMC Labs Innovation Award from Customer Interaction Solutions magazine
2009 Speech Technology Excellence Award Customer Interaction Solutions magazine
TMCNet IP Contact Center Technology Pioneer Award 2009
2009 Contact Center World Regional Winner Top Ranking Performers in the Contact Center Industry
Customer Inter@ction Solutions Magazine 2008 "Product of the Year" Award in Speech Analytics
The Banker Magazine's Technology Innovation Award 2008 for Customer Service and Marketing
Interaction Solutions® Magazine's IP Contact Center Technology Pioneer Award
Customer Inter@ction Solutions Magazine 2005 "Product of the Year" Award in Speech Analytics
Best of Show Call Center Demo 2005
2005 IP Contact Center Technology Pioneer
Call Center Magazine Best of Show 2002
"The Speech Analytics by UTOPY has a serious level of science to understanding speech for improving customer insight & interactions."
