E-LOAN Improves Sales Performance with Speech Analytics

Does my inbound sales process work? Which skills are most important in converting inquiries to sales? Who applying these skills and who is not? When should a skill be used within a conversation to be effective?

Since deploying speech analytics, E-LOAN, a subsidiary of Banco Popular NA, has seen a 41% improvement in sales conversion and a $2 Million increase in incremental revenue annually! How did they do it? Learn how E-LOAN drives measurable gains from every customer call by:

Identifying the contributing factors to successful sales conversion
Determining the skills that differentiate the top performers from the bottom performers
Fine-tuning the sales process and the training program
Coaching and measuring the effectiveness of the training on agent performance
Evaluating new agents for advancement to sales team

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