UTOPY SpeechMiner® is a standards-based, recording system-agnostic product that integrates with all major brands of recording equipment, including loggers as well as Quality Monitoring and Management systems.
The SpeechMiner® platform also includes a unified speech Data Mart, which consolidates the Speech Analytics, Coaching and Quality Monitoring data produced by UTOPY's products with call and customer related data from external applications. UTOPY's Data Mart is an open, ODBC compliant relational database which can also be accessed by any Business Intelligence tool or standard SQL queries as desired.
Recording System Independence
UTOPY is completely recording-platform-agnostic. UTOPY's Speech Analytics software can connect to and analyze recordings from any recording platform whose audio can be extracted in a non-proprietary format, providing maximum flexibility no matter which or how many different recording systems are used and ensuring investment protection if a company chooses to change recording vendors in the future. UTOPY also can simultaneously connect to multiple different recording platforms. Hence, if a company operates in a heterogeneous environment with different recording products, uniform analysis and reporting throughout the enterprise is assured.
Unified Speech Data Mart
Call and customer related data from external applications can be extracted by SpeechMiner® and linked directly with the respective calls, providing a single consolidated source for all your call center data.
Example data sources from which SpeechMiner® can import metadata include:
- Customer Survey Applications
- CRM tools
- Performance Management Software
- ERP Systems
- CTI Applications
- PBX Systems
SpeechMiner's unified speech data mart can also be directly accessed by any Business Intelligence tool or standard SQL query, and its precise and comprehensive speech analytics data can be exported using standard SQL to any other database or application if needed.
"UTOPY's differentiation lays in its massive language support (54 languages in total), closed-loop solutions centered on KPIs, industry knowledge libraries, technology innovation, and recording system-agnostic platform."
