SpeechMiner® is our award-winning Speech Analytics platform. SpeechMiner® leverages recorded customer interactions (from any recording system) and analyzes each call for critical business topics and events with unmatched accuracy. The system precisely and completely “listens” for all topics discussed by customers and contact center agents and then identifies and categorizes exactly what took place within each interaction.
Recording System Independence
SpeechMiner® connects to and analyzes recordings from any recording platform, providing maximum flexibility no matter which or how many different recording systems are used and ensuring investment protection if a company chooses to change recording vendors in the future. If a company operates in a heterogeneous environment with different recording products, uniform analysis and reporting throughout the enterprise is assured.
Global Language Support
SpeechMiner® analyzes conversations in 54 different languages and dialects (far more than any competitor), and it has been deployed on three different continents. Only with such extensive language support can multinational companies accurately analyze all of their customer interactions, no matter which languages their customers speak.
Personalized Dashboards
Web-based dashboards delivered by SpeechMiner® enable ongoing visibility into contact center performance and customer feedback. Non-technical end-users can easily customize their dashboard to deliver exactly the information they need, and SpeechMiner® automatically displays only the data each user is authorized to see.
Powerful Reporting, Analytics and Decision Engines
SpeechMiner® calculates, correlates and predicts Key Performance Indicators. Its direct, precise measurements enable effective decision-making.
Unified Speech Data Mart
Call related data from external applications can be extracted by SpeechMiner® and linked directly with the respective calls, then SpeechMiner® correlates its unique speech metrics with these external metrics. This provides a single consolidated source for all your call related data.
"UTOPY pioneered the successful deployment of speech analytics and remains an acknowledged leader in making the technology faster, more accurate, more cost-effective, more scalable, and easier to use."
