Jan 4, 2010
Contact Center World
Putting Things in Priority for 2010
Sep 10, 2009
Customer Management IQ
Leveraging Customer Feedback for Profit: Advances in Speech Analytics for Voice of the Customer
Aug 6, 2009
Customer Management IQ
Your Call May Be Recorded for Quality Purposes AKA the SAT Test
Mar 31, 2009
Opus Research
Patents in the field of Speech Analytics
Jan 19, 2009
Golden Capital Network
Introducing GLOBIES
Dec 17, 2008
TMCnet
Call Center Solutions
Nov 21, 2008
CustomerThink
Use Speech Analytics to Reduce Calls That Frustrate Customers and Hurt Productivity
Sep 4, 2008
The Banker
Caja Madrid Speech Analytics Solution
Dec 12, 2006
AllBusiness
UTOPY Delivers Customer Intelligence Benchmarking
Oct 18, 2006
Washington Post
What Customers Say and How They Say It: Call Centers Using Emotion Detection
Oct 6, 2006
CRM Today
UTOPY Customer Intelligence Powers Sales at Leading Financial Services Company
Oct 5, 2006
TMCnet
UTOPY's Customer Intelligence for the Contact Center Selected by Major Financial Institution
Aug 27, 2006
Destination CRM
The Why Factor in Speech Analytics
Jul 19, 2006
CRM Today
UTOPY Announces Availability of SpeechMiner 4.0
Jul 19, 2006
Business Intelligence Network
UTOPY Announces Availability of SpeechMiner 4.0
"Speech analytics takes real-time KPIs and turns them into actionable prescriptions for performance improvement."
